Our Management & Operations Services

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Healthcare organizations (private, charitable or government/public)  (for- profit & not-for-profit) (acute, subacute, and/or population health settings).

1. Enhance the system’s vision, strategies, care delivery model, clinical solutions, and better ‘match’ the healthcare needs of the population.
2. Establish a “Counterpart Program” whereby our Team Members have local partners with whom they are working & are developing for future roles. 
3. Develop integrated clinical and non-clinical processes – meeting international accreditation standards & evidence-based practice;  eliminating ‘waste.’ 
4. Assess and enhance leadership and team performance.
5. Markedly improve the system’s clinical, operational, & financial outcomes; minimize harm. 
6. Improve access, affordability & the health of individuals & the population served.

With each client, we use an ongoing Cycle:

• ASSESS – identify current population health needs & wants; the scope of current services & resources; patient care delivery model; regulatory/accreditation compliance; payer mix; recruitment & retention; current & desired outcomes. 
• PRIORITIZE – rank the initiatives for change; develop a timeline with measureable targets.
• PLAN – involve team members throughout the organization, including front-lines…..the people, places, & processes of healthcare. 
• IMPLEMENT/INNOVATE – develop/refine strategic & operational plans; create policies/protocols; obtain or re-allocate resources; roll-out ‘tests of change;’ adapt. 
• EVALUATE – measure & report outcomes as basis for “next round” 

Our Management Agreement is predicted on the assumption that HCCA’s Management Team consists of one or more of the following members. The size of the Team is dependent upon the size and scope of both the organization and work. 

• Chief Executive Office (CEO) - works with Board of Directors, external Partners, Community Boards, & Regulatory Agencies as well as leading the C-Suite and organization’s medical staff, leadership & entire team; provides direct leadership for Director of Quality, Risk, & Regulatory Compliance. 
• Chief Medical Officer (CMO) – provides leadership over Director of Medical Staff Services (credentialing, Bylaws-Rules-Regulations, medical staff Committees, ongoing education, peer review) for employed & independent physicians.  Guides clinical pathways/protocols development & implementation. Provides leadership for Director of Care Coordination & Utilization Review Services. 
• Chief Clinical Officer/Chief Nursing  Officer (CCO/CNO) – provides leadership for all clinical departments (inpatient & outpatient units, emergency services, surgical services, central sterile, pharmacy/dietetic  therapies, rehab services, imaging, lab, pulmonary, home health, hospice/palliative care, etc.);  guides interdisciplinary team development & function. 
• Chief Financial Officer (CFO) –overseas the Financial Services (financial controls & reporting, revenue cycle management, capital & operating budgets, contract management); provides leadership for Directors of Materials/Supplies Management ,  Biomedical Engineering; Information Systems and Facilities Services (Environmental Services, Security, Maintenance, Food Service, Transportation, Construction, Property Management ).    
• V.P.  Strategy & Business Development (V.P  Strategy/Business)- ensures Business Development plans are developed & implemented; provides leadership for  Directors of Marketing & Communication  and Care Contracting with physicians, insurers and/or employers
• V.P. Education – (V.P. Ed) –provides leadership for staff & physician competencies assessment & development; for on-boarding, in-service, & continuing education.
• V.P.  Human Resources (V.P.  HR) - provides leadership for recruitment & retention; compensation & benefits; and staff health.  
• Coordinator of Support Services – provides support for the on-site HCCA Team e.g. working with client re. lodging, office support, transportation, visas, etc.